Refund policy

Return Process

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need proof of purchase.

Order Cancellations

Because our products are made to order, you have 1 hour after placing your order to request a cancellation or make changes to your order.

After the 1-hour window, your order may already have entered production and can no longer be cancelled or modified.

If you change your mind after the 1-hour cancellation window, you may be able to return the item after receiving it, subject to the return conditions outlined below and any applicable consumer rights.

How to Start a Return

To start a return, please contact us at:
📧 support@dandaniz.store

If your return is approved, we will provide instructions on how and where to send your package.

Items sent back without prior approval will not be accepted.

Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect.

We will evaluate the issue and provide a replacement or refund where appropriate.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized products
• Sale items (if applicable)
• Gift cards

If you are unsure whether your item is eligible, please contact us.

Exchanges

The fastest way to get the item you want is to return your current item (if eligible) and place a new order once the return has been accepted.

European Union Right of Withdrawal (14 Days)

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify for a return, items must be unused, unworn, with tags attached, and in original packaging.

Please note that all products are made to order. Once production has started, cancellations are no longer possible. However, EU consumer rights still apply after delivery in accordance with applicable law.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at:
📧 support@dandaniz.store

Final Notes

We reserve the right to refuse returns that do not meet the conditions outlined above.